Customer Care & FAQ
Everything you need to know about the Obsidian Descension experience.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. International delivery times vary by location, usually ranging from 10-15 business days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic exchange or refund.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. As our aesthetic often favors a modern, oversized fit, we recommend checking the 'Fit Notes' section for each garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your garments ethically produced?
Yes, Obsidian Descension is committed to sustainable fashion. We partner exclusively with fair-trade certified factories and utilize organic or recycled materials whenever possible to minimize our environmental footprint.
How should I care for my Obsidian Descension pieces?
To preserve the integrity of our high-quality fabrics and prints, we recommend machine washing cold on a gentle cycle and hanging to dry. Detailed care instructions are printed on the inner label of every garment.